Terms and Conditions

Welcome to Make a Map (“we,” “our,” or “us”). By accessing or using our website (www.makeamap.co.uk), you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using any of our services.

1. General Information

2. Products and Services

We specialise in creating custom-printed products, including maps, star-maps and other printed goods. Each product is customised based on the details provided by you, the customer.

3. Ordering Process

a. Placing an Order

  1. All orders must be placed through our website.
  2. You are responsible for ensuring the accuracy of the details provided for customization (e.g., text, images, or designs).
  3. By placing an order, you confirm that you have the right to use any uploaded content, including images or text.

b. Payment

  1. Payment is required in full at the time of placing the order.

c. Order Confirmation

  1. After placing an order, you will receive a confirmation email with your order details.
  2. It is your responsibility to review the details and contact us immediately if any changes are required.

4. Customization and Design Proofs

  1. You are responsible for the accuracy of the design, text, and artwork you provide.
  2. If we provide a design proof, it must be approved by you before production begins.
  3. Once a design proof is approved, changes cannot be made.

5. Production and Delivery

a. Production Time

  1. Our standard production time is 3 working days from the date of approval.

b. Shipping

  1. Shipping times vary based on location and shipping method selected.
  2. We are not responsible for delays caused by couriers or customs.

6. Returns and Refunds

  1. Custom Products: Due to the personalized nature of our products, we cannot accept returns unless the item is defective or does not match the approved proof.
  2. Defective Products: If you receive a defective product, contact us with photos and a description of the issue.
  3. Refunds: Refunds are issued at our discretion and only if the product is returned to us in its original condition. Shipping fees are non-refundable.

7. Intellectual Property

  1. You retain ownership of any content you provide for customisation, provided it does not infringe on third-party rights.
  2. By submitting content, you grant us a license to use it solely for fulfilling your order.
  3. Our website, content, and designs are protected by copyright laws. You may not reproduce or use them without our permission.

8. Limitation of Liability

  1. We are not responsible for errors resulting from inaccurate details provided by you.
  2. In no event shall we be liable for damages exceeding the amount you paid for your order.
  3. We are not responsible for delays, loss, or damage caused by third-party services such as shipping couriers.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

10. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns, please contact us at:
Email: info@makeamap.co.uk

By placing an order on our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.